Terms and Conditions

These terms govern the use of 2manossmash.com and the services we offer on it. By using the site, you accept them.

Who we are

DOTVILAS, LDA., Rua Nova da Alfândega 74, 4050-385 Porto, tax number 506837114, trading as 2 Manos. Contact: info@2manossmash.com.

What the site does

• Shows our menu, opening hours and location.
• Points you to the delivery marketplaces where you can order.
• Lets you create an account.
• When they open, offers direct ordering for collection and a community area.

Not everything is open at the same time. A feature that is not yet available is not a breach of these terms.

Account

Your account is personal. You are responsible for keeping access to the email address attached to it, because that is how you authenticate. Please give accurate information and keep it up to date.

We may suspend or close an account used for fraud, to abuse promotions, to publish unlawful content, or in ways that harm other people. Where possible we warn first.

You can delete your account from the customer area at any time, without giving a reason. What happens to your data is described in the Privacy Policy.

Orders

Direct orders. When available, they are for collection at the shop only. We do not run our own deliveries.

Deliveries. The delivery buttons take you to Uber Eats or Glovo. Those orders are made with those services, under their terms and prices, which may differ from ours. We do not control delivery, timing or the prices charged on those platforms.

Prices and availability. Prices shown on the site include VAT at the legal rate. An item may sell out after being shown; if so we tell you and refund the corresponding amount.

Confirmation. An order is accepted when we confirm payment and the collection time. Until then we may decline it — for example for lack of kitchen capacity.

Payment

Payments are processed by Stripe. We have no access to your card details.

Cancellation and refunds

Food is prepared fresh and to order. Under Article 17(1)(d) of Portuguese Decree-Law 24/2014, there is no right of withdrawal for perishable goods, nor, under paragraph (l), for catering services with a specified performance date.

This does not affect your statutory rights: if an order is wrong, incomplete or in poor condition, we will put it right or refund it. Tell us at collection or write to info@2manossmash.com the same day.

If you cancel before we start preparing, we refund in full.

Community

When the community area opens, it will have its own rules, which you must accept before posting. In short: the content is yours, you keep ownership of it, and you give us permission to display it on the site. Unlawful or offensive content, or content exposing other people without their consent, is not allowed. We may remove content that breaks these rules.

Prize draws

Any prize draws we run have their own rules, published with each campaign, which prevail over these terms on anything specific to them.

Intellectual property

The 2 Manos brand, the site, its text, photographs and code are ours or used under licence. You may share links and quote us. You may not reproduce the content commercially without written permission.

Liability

We make reasonable efforts to keep the site available and the information correct, but we do not guarantee uninterrupted or error-free operation. We are not liable for indirect damages, nor for failures of third-party services — delivery marketplaces, payment providers or hosting providers.

Nothing in these terms excludes or limits liability that the law does not allow to be excluded or limited, in particular towards consumers.

Complaints and disputes

You may complain through the electronic Complaints Book at www.livroreclamacoes.pt.

For consumer disputes you may turn to CICAP – Centro de Informação de Consumo e Arbitragem do Porto, Rua Damião de Góis 31, 4050-225 Porto — www.cicap.pt. More information at www.consumidor.gov.pt.

Governing law

Portuguese law applies. Where applicable, the competent court is that of the consumer's domicile.

Changes

We may change these terms. The version in force is always the one published on this page, dated below. Material changes are notified by email to account holders.

Last updated: 2026-08-25.